User Guide

Thanks for subscribing to Means TV!

As a subscriber, you can access our full content library from a variety of devices. To ensure the best possible user experience, we have compiled the following on how to get the most of our current streaming technology.

Have a question that isn’t answered here? Send us an email: contact@means.media

FAQ

Where can I watch Means TV?

Subscribers can watch Means TV from anywhere in the world! Sign in or make an account here.

You can access Means TV across desktop, Android, iOS, and smart TV devices like Roku, Fire and Apple TV.

How much does Means TV cost?

Means TV costs $10/month or $110/year.

Both of these plans give you full access to our entire library which is updated on a weekly basis.

Sliding scale subscriptions

If $10/month is not affordable, we offer monthly subscriptions anytime to anyone. No questions asked. Send us an email and let us know what is affordable (including $0), and we'll get you set up: contact@means.media.

How do I manage my account?

On desktop you can manage your profile by clicking your profile image in the navigation bar at the top right of the page or by going to your dashboard.

On mobile apps, you can manage your profile by going to furthest right tab that has a gear icon at the very bottom.

How do I cancel my subscription?

You can cancel your subscription at anytime here.

Billing

Monthly subscribers are charged each month on the day they made their first payment. You will receive a reminder email 7 days prior to being billed.

You can manage your plan and payments by going to your purchases and payments.

How do I adjust the quality of the video?

Click the gear icon in the bottom right corner of the viewing window to adjust the quality of the video. If you're experiencing lag or connection issues, the cause is usually your internet speed/bandwidth.

If you’re experiencing technical issues, email contact@means.media.

Does your viewer support picture-in-picture viewing natively?

Yes. If you select the little window with an arrow icon in the bottom right hand corner of the viewer, you can access the picture-in-picture feature.

Can I download movies on my phone so I can watch them even if I don’t have internet connection?

Yes. On our mobile apps, you can download compressed versions of our content to view while you aren't connected to the internet. Like on a plane, or in a desert, idk.

How do I use subtitles?

Most of our films will have subtitles in english and some have subtitles in other languages. To access subtitles you can click CC on desktop and smart tvs, and on mobile select the little text bubble next to the play icon.

If you are looking for subtitles in a non-english language, check the version of the film labeled “international” and that is where you will be able to find other languages if they’re available.

We are working on adding more languages all the time. If you want subtitles in a specific language for a specific piece of content, email us and we'll do our best to make it happen.